ScanGSC - Refund Policy

1. Eligibility for a Refund

Refund requests must generally be made within 14 days of the initial purchase date for a new subscription.
To process a refund request, users must email us at support@scangsc.com with the reason for the request and relevant account details.
Refunds will be considered based on our Fair Usage Policy (FUP) and the extent of service usage during the eligibility period.
Refunds are typically not provided for subscription renewals unless there are exceptional circumstances determined at our discretion.

Refunds will generally not be granted for excessive or full usage of ScanGSC's features (e.g., generating numerous reports, extensive data analysis) during the 14-day period, as this indicates the service was utilized.
If usage is minimal and the tool was not extensively utilized within the first 14 days, a partial or full refund may be issued at our discretion, depending on the circumstances.
If the user has violated our Terms and Conditions, a refund will not be provided.
We evaluate each refund request on a case-by-case basis, considering the reason provided and the usage data.

Approved refunds will be processed within 5-10 business days to the original payment method used for the purchase.
We are not responsible for any transaction fees, currency conversion differences, or processing delays imposed by payment providers (e.g., Stripe, banks). The refunded amount will be the original subscription price minus any non-refundable transaction fees incurred by us.
Once a refund is issued, your access to the ScanGSC premium features will be revoked.

If you have any questions about this Refund Policy, please contact us at support@scangsc.com.